Return Policy

Thanks for shopping at FW Supplies . If you are not entirely satisfied with your purchase, we’re here to help in any way we can as we operate a customer first policy.

For returns you have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund via the original payment method.

We will always endeavour to avoid delay in refunding but please allow time for the processing to take place.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions about returning your item then please do not hesitate to contact us.